Speakers include:
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Lynne Allaker
VICE PRESIDENT
CUSTOMER SERVICE
UNITED WATER
USA
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Lynne Allaker delivers extensive experience in customer service, billing, metering and communications. She currently serves as Vice President of Customer Service for United Water and is based in New Jersey. In this position she is responsible for the strategic planning and development of services to United Water customers throughout eight states in the US regulatory business as well as the operational performance of the New Jersey business unit. Lynne also serves in an advisory capacity for United Water’s non-regulated business when required.
Prior to joining United Water New Jersey in March 2004, Lynne managed the Customer Service operations for Northumbrian Water in England, UK. She joined Northumbrian Water in December 1995 focusing on the consolidation of the various customer service operations and the implementation of market-leading guaranteed standards for United Water’s customers. During her time in this position Northumbrian Water progressed to the top performing regulatory categories. Before leaving, to join United Water, Lynne worked on the successful design and implementation of an integrated Customer Information System solution for the water and sewerage business. Prior to working in the Water Industry, Lynne worked for a government agency administering a grant fund to fight fuel-poverty for UK residents. In 1994, Lynne managed the successful introduction of this grant fund for residents of Northern Ireland also.
Lynne received her Bachelor’s Degree from St Martin’s College in Lancaster, England.
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George Archibald
INFORMATION AND PERFORMANCE SERVICES LTD
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George Archibald is an Associate of Information and Performance Services Ltd, a specialist consultancy focussed on the technical and statistical aspects of data acquisition and analysis. He was formerly Director of Business Development for Severn Trent Metering Services Ltd. He joined Severn Trent Water in 1974 and had responsibility for demand forecasting, charging policy and metering operations. He was a member of the steering groups of key national projects investigating metering and leakage. A past-President of AMRA and of e-amra.com, he is a member of the Department of Trade and Industry National Measurement System advisory working group on flow measurement. and is a Fellow of the Royal Statistical Society. He has an MA in Economics and Statistics from Glasgow University.
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Saul Arlosoroff
DIRECTOR AND CHAIRMAN OF FINANCE/ECONOMIC COMMITTEE
MEKOROT
THE NATIONAL WATER CORPORATION OF ISRAEL
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Saul has more than 40 years of experience in the planning, design, execution and management of water resources and water projects, sanitation and related environmental programs. His key experience is in co-ordinating and managing large scale operations in Israel, Africa and with the World-Bank in more than 40 other countries. Saul has been responsible for multi-disciplinary teams, within Israel - national functions, a water and sewerage utility in Ghana and within international development agencies, focusing on engineering, demand management, community water and sanitation, irrigation and water pollution control. From 2000, Saul has been Director and Committees Chairman at the National Water Corporation—Mekorot (Israel). He is also chairman of the Israel Association of Water Engineers; involved in international consulting missions and tasks in water demand management. Other current roles include senior advisor to the Truman Institute, for the promotion of Peace at the Hebrew University, Jerusalem, and the Israeli Team coordinator, Multilateral Water Project (Economic analysis), a project managed by ISEPME in the USA, and consultant to the, Associate of Weinstein, Cons, Engs. (Tel-Aviv), mainly working on WDM and policy making tasks. Previously, Saul has been the Chairman of the State Commission for Water Sector Reform in Israel; projects and program manager at the World Bank, managing a world-wide community water supply and sanitation program jointly with UNDP and 10 bilateral donors. From 1969-1977, Saul was the Deputy Water Commissioner of Israel with nation wide responsibility for supply and demand management, pollution prevention, legislation and National and Regional planning.
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Dr. Bill Baker
DIRECTOR
WATER GROUP HEAD, EUROPE
NERA ECONOMIC CONSULTING
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Dr. Bill Baker leads the water group within NERA’s wider Energy, Environment, Transport and Water Practice. He is expert in the economic and financial aspects of the water and wastewater industry. He specialises in the restructuring and regulation of water and wastewater activities including those involving the private sector in various ways. Other areas of interest include the financial modelling of regulatory arrangements, supply-demand-risk optimisation, measurement of efficiency and its dependence on scale and scope, costs and tariffs, and developing competitive frameworks with the associated pricing strategies.
Dr. Baker has directed projects in more than thirty countries in Europe, North and South America, Asia and Australasia, for clients including investors, water companies, governments, multi-lateral agencies, and research groups. He has prepared expert reports in connection with litigation or arbitration over failing concession arrangements, inter-governmental treaty provisions, claims of abusive pricing, and claims of improper procurement. He has post-graduate qualifications in economics, operations research and resource management.
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Mark Baldock
HEAD OF METERING
OFGEM
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Mark Baldock was appointed Ofgem's Head of Metering in June 2001. He has been responsible for taking forward Ofgem's metering strategy which aims to ensure that suppliers and customers are able to exercise choice over how they obtain gas and electricity metering and metering reading services. The strategy is therefore seeking to separate metering from monopoly gas transportation and electricity distribution services. Subject to successful implementation, it is anticipated that metering will not be a regulated activity in the future within Great Britain.
Before taking up this post, for the period November 2000-March 2001, Mark was the Programme Manager for the New Electricity Trading Arrangements (NETA) which went live in March 2001. He was also the project manager of the electricity distribution and supply price controls implemented in April 2000.
Before joining Ofgem in 1998, Mark worked in the then Department of Social Security for around 17 years. This involved, at various points of time, working in a local social security office, managing the implementation of a number of departmental-wide IT projects and developing specific areas of social security policy, including supporting primary and secondary legislation. He was also private secretary to Peter Lilley, the then Secretary of State for Social Security, and one of his junior ministers.
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Trevor Bishop
HEAD OF WATER RESOURCES MANAGEMENT
ENVIRONMENT AGENCY
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Trevor Bishop has recently taken up the post of Head of Water Resource Management with the Environment Agency. The areas for which he is responsible include Water Resource Planning, Demand Management, Hydrology, Hydrogeology and Hydrometry. His team ensures the collection and collation of appropriate hydrological information to support the Environment Agency’s functions. His team also sets planning guidance for water companies to develop their water resource plans and drought plans. The Agency reports to Ministers on companies’ plans submitted as part of the Periodic Review and in the future the Statutory Water Resource Plans. Trevor is also responsible for the Agency’s Demand Management team, which operates to identify and promote the best practice water demand management by all users. This team includes a particular focus on metering, leakage and water efficiency. Prior to his current role Trevor was Head of Regulation and Asset Performance at Mid Kent Water. Prior to this Trevor worked for Southern Water in a range of roles and his early career included work as an environmental consultant and a geologist in the oil industry.
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Dame Yve Buckland
NATIONAL CHAIR
CONSUMER COUNCIL FOR WATER
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Appointed National Chair of the Consumer Council for Water (CCWater) on 1 October 2005, Dame Yve was previously Chair of the Health Development Agency and Director of Health Partnerships at Warwick Business School. She is also Chair of the new NHS Institute for Innovation and Improvement.
Dame Yve has substantial experience in the fields of public health. She has been Vice-Chair of the South Warwickshire Primary Care Trust, a trustee of the Community Education and Development Centre; a director of the PharmacyHealthLink, is an honorary member of the Faculty of Public Health & Medicine and a fellow of the Warwick Business School Institute of Public Governance. She was a member of the Modernisation Action Team on Health Inequalities set up by the Secretary of State for Health to feed into the NHS Plan 2000, and went on to become a member of the National Task Force on Inequalities and Public Health.
Dame Yve’s background was in local government. Between 1992 and 1999 she was Deputy Chief Executive and the City Secretary of Nottingham City Council, where among other things she led the work to create a shared vision and effective partnership between health agencies and he local authority to tackle health inequalities in Nottingham.
She was awarded the Dame Commander of the British Empire for services to Public Health in June 2003.
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Michel Chevalier
MANAGER
CUSTOMER SERVICES AND OPERATIONAL SUPPORT
UTILITY SERVICES BRANCH
CITY OF OTTAWA PUBLIC WORKS AND SERVICES
CANADA |
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Michel Chevalier graduated in Civil Engineering from the University of Sherbrooke, Québec in 1990. He has also completed a Master Degree in Business Administration from the University of Ottawa, Ontario in 1997. For the past 16 years, he has been operating and managing large water and wastewater systems in Québec and Ontario.
Since 2000, Mr Chevalier has been the manager of the Customer Services and Operational Support division of the Utility Services Branch for the City of Ottawa. His actual responsibilities include water meter management, “call before you dig” program, leak detection, water loss control, customer service centres, contract management, and cathodic protection, amongst other. Currently, Mr Chevalier is working on a 60M$ project involving Automatic Meter Reading and residential meter change out program.
Mr Chevalier chaired the working group that developed the National Guide to Sustainable Municipal Infrastructure on “Water Use and Loss in Water Distribution System”, and participated in the guide “Establishing a Metering Plan to Account for Water Use and Loss”. Since 2002, He is a member, and currently the Vice-Chair, of the Ontario Waterworks Association committee on Governmental Affairs.
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Sandy Elsworth
CONSULTANT TO MID-KENT WATER
AJ ELSWORTH Ltd |
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Sandy has an unusual background, arriving in the UK in 1987 from Zimbabwe as a gold exploration geologist. But, after finding no gold in England, decided that there was more value in water, and moved in hydrogeology, joining the water industry during the 1990 drought. Although he is still managing borehole drilling and management programmes, he moved into wider water resource management and leakage management discovering that it was cheaper and easier to use existing resources that keep drilling for more. And, anyway, it was more interesting. He was Water Resource Manager in Mid Kent Water managing leakage from 1997 working on a variety of projects in the industry.
After 2 years in a startup company developing micro-satellite battery powered technology for remote readings, he’s moved back into water resource consultancy. He’s worked primarily with companies in the South East and consultancies in demand and drought related issues, but still enjoys getting boots on at new borehole sites.
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Mordecai Feldman
CONSULTANT
ISRAELI ADVANCED METERING TRIAL
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Mordecai Feldman is a water Engineer and M.Sc in Operations Research with 20 years experience in Mekorot the water company of Israel, Hydrocom Control, and as a Consultant. Mordecai gained vast experience in development and implementation of optimization models for water networks operation, water demand forecasting and hydraulic simulation models.
Mordecai's fields of interest are water networks operation (energy management), leakage management, water metering, regional and municipal master planning. Mordecai's main current projects are - master plan for the southern region of the national water system of Israel and a survey on domestic water meters accuracy. Mordecai's wish is to establish cooperation in R&D of advanced water technologies.
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Simon Gordon-Walker
DIRECTOR OF ENVIRONMENT & REGULATORY BUSINESS
WRc |
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Simon Gordon-Walker is WRc's Director of Environment and Regulatory Business. He has been working at WRc for 16 years. During this time he has been responsible for WRc's international business and for developing WRc's management consultancy business in the UK. As a senior consultant he has undertaken work in the area of customer management, charging and water industry business planning. In July 2005 he organised a national conference on Metering and the Future of Customer Relationship, and this brought together views from water utilities, regulators, government and customer groups. Since then he has been working to inform the industry debate on the future strategy for metering and how this will impact the customer interface. Simon has recently been an advisor to the EA on sustainable development.
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David Hughes
SENIOR INFRASTRUCTURE ENGINEER
AMERICAN WATER |
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Dave Hughes is the Infrastructure Engineer in American Water Company’s Office of Innovation and Environmental Stewardship. He is a Civil Engineering graduate of Carnegie-Mellon University and a licensed professional engineer. His background includes work as manager of the West Chester Area Municipal Authority, hydraulic engineer for Aqua America, and engineering consultant for the UK based Water Research Center. He is an active member of AWWA and is past Chairman of the Infrastructure Management Committee. He assisted in the AWWA Infrastructure Management Conferences from 2000-2002, edited the AWWA publication Assessing the Future Water Utility Infrastructure Management and serve as technical advisor for the AWWA video “Water Main Rehabilitation Techniques.” He presently serves on the Infrastructure Management, Water Main Rehabilitation, Water Distribution Research and Main Rehabilitation Standards Committees. He is also a member of the International Water Association. His primary responsibility at American Water is to identify, promote and develop effective use of new technology to manage the firm’s buried assets.
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Quentin Hunt
SALES MANAGER
ITRON |
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Quentin is the Sales Manager for the UK, Ireland and Nordics at Itron; a leading technology provider and critical source of knowledge to the global energy and water industries.
He has responsibility for the team at Itron delivering solutions for smart metering, meter data collection, energy information management, demand response, forecasting, analysis and consulting services, distribution system design and optimization, workforce automation and enterprise/residential energy management.
Prior to his 5 years at Itron he spent 11 years with Xerox Business Services before moving into enterprise software solutions targeting the Utility sector with Cimage.
Quentin is currently actively evaluating demand for Itron’s solutions in the growing market for Smart Metering and Advanced Metering Infrastructure.
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Clint Lester
HEAD
INSTRUMENT AND METERING
RAND WATER |
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Clint Lester has 16 years experience in the water industry, covering metering and process measurement.
In 2000 he was appointed head of the Instrument and Metering section at Rand Water - Bulk Distribution. Key responsibilities are management of an elaborate metering system and various telemetry systems used to monitor bulk emf meters and reservoirs, as well as process measuring instruments. Clint also manages several metering projects.
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Dene Marshallsay
HEAD OF SUPPLY DEMAND MANAGEMENT
WRc plc |
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Dene is Head of Supply Demand Management at WRc plc, the UK water research and consultancy company. He has responsibility for the team at WRc delivering projects and research on leakage management, water demand planning & forecasting, flow-metering and water efficiency.
He is currently involved in a number of projects covering, leakage research, flow meter replacement strategies, flow meter auditing and testing, micro-component analysis of domestic water use, metering policies, water demand forecasting and water efficiency studies. Dene is also Technical Co-ordinator of the EU research project TILDE for integrated monitoring of leakage and Board member of the Sensors for Water Interest Group, a forum for measurement issues in the water industry.
Dene graduated in Physics from the University of York in England and worked in various areas of industrial research and development before joining WRc.
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Jörg Metzger
DIRECTOR MARKETING
SENSUS METERING SYSTEMS ESAAP |
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Jörg Metzger is Director Marketing in Sensus Metering Systems responsible for the regions Europe, Central & South America, Africa, Asia-Pacific. Since mid-2004 he has been responsible for Product-Management and Marketing Communications within the group’s solutions portfolio. The alignment of increasing customer demand in system technology and services is the main focus of the entire marketing team. It was in January 2000 that Jörg Metzger started his career in the Invensys group, from which Sensus Metering Systems emerged. Initially he was Sales Director, then Managing Director of IMServ GmbH in Germany.
Jörg Metzger is a graduate in civil engineering and between 1995 and 1999 worked with a regional Multi Utility, where he was responsible for new business development and overall control of associated companies. The identification of new business segments for the core business was one of his major tasks, and included the setting up of PPP-models (Private-Public-Partnership) with municipal water and sewage companies.
www.sensus.com/esaap
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Robert Msweli
OPERATIONS MANAGER
BULK WATER DISTRIBUTION
RAND WATER |
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Robert Msweli, an Electrical Engineer by profession, is Operations Manager in the Bulk Water Distribution of Rand Water. He is responsible for planning and managing of resources to ensure bulk water supply to customers; water demand forecasting; flow metering and instrumentation.
Robert graduated from the University of Johannesburg in South Africa and worked in Eskom Company for 8 years. He has held a management role since the year 2000.
He is the member of South African Institute for Certificated Mechanical and Electrical Engineers.
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John Parks
DIRECTOR OF MARKETING
NEPTUNE TECHNOLOGY GROUP Inc. |
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John Parks is the Director of Marketing for Neptune Technology Group, located in Tallassee, Alabama, United States. John has a Bachelor of Science Degree in Marketing from the University of Alabama and has held several managerial positions within Neptune. He currently has responsibility for all of Neptune’s water meter lines as well as AMR endpoints. John has been involved in the Water Works Industry for over 18 years and has witnessed firsthand the evolution from probed to wireless AMR technologies. His primary focus is on new product development to ensure that Neptune remains ahead of technology trends in the market place.
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Mike Pocock
HEAD OF STRATEGIC PLANNING
VEOLIA WATER UK |
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Mike Pocock is a chartered civil engineer with thity years experience in the water industry with both Thames Water, Three Valleys Water and Veolia Water. His variety of design, construction, operational and planning roles have spanned all aspects of water engineering and management.
As Head of Strategic Planning, Mike is currently a senior manager with Veolia Water and is responsible for all aspects of water resources planning for the three Veolia Water operating company’s, Three Valleys Water, Folkestone & Dover Water and Tendring Hundred Water. Mike is responsible for water efficiency, water resource planning and the supply/demand balance which involves liaison with both economic and environmental Regulators and environmental pressure groups. He is a regular contributor to an industry-wide perspective through Water UK and the research arm UKWIR. His aim is to ensure sufficient potable water to meet the needs of Three Valleys’ 3.2 million customers from day 1 to year 20.
One particular testing part of the current role is predicting future demand for water both short and long term. Mike say’s ‘God created Water Resources Managers to make Weather Forecasters look credible’ !
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Scott Reid
DIRECTOR
WATER MARKETS
ICF INTERNATIONAL |
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Dr. Scott Reid is a widely respected and experienced regulatory economist specialising in utilities. He has worked as an applied economist for close to ten years following three years in academia (Department of Economics, University of Edinburgh). He has worked extensively with the regulated private sector water utilities in the UK and the public water sector regulators in areas such as tariff development, business & investment planning, price setting, efficiency analysis, cost benefit analysis & competition.
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Helen Twelves
HEAD OF SUPPLY/DEMAND BALANCE TEAM
OFWAT |
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Helen Twelves is the Head of Supply/Demand Balance Team at the Water Services Regulation Authority (Ofwat), the economic regulator of the water and sewerage industry in England and Wales.
Helen became Head of Supply/Demand Balance in August 2005. She is responsible for water resources, metering and demand management, sewerage planning and revenue forecasting. Prior to August, Helen worked in the Comparative Efficiency Team and before that, in Regulatory Accounts Team at Ofwat.
Helen is an accountant by training and prior to joining Ofwat in 1997 she worked at South West Water.
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Tim Waldron
CEO
WIDE BAY WATER CORPORATION
AUSTRALIA |
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Tim has over 30 years experience in the water and wastewater industry. Born and educated in England, Tim worked for North West Water U.K. for over 20 years including 10 years as the Water Supply Manager of the City of Preston servicing a population of approximately 1.2 million people.
Later, as Divisional Engineer for North West Water, he was responsible for specialist engineering, water demand management and water by-laws.
His specialist knowledge in water demand management led to his secondment as a Technical Advisor for Developing Countries, as the United Nations Technical Representative for the South Pacific for U.N.D.P. and the World Health Organisation.
Tim is presently Chief Executive Officer of Wide Bay Water Corporation.
www.widebaywater.qld.gov.au
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| CALIFORNIA INTEGRATED WASTE MANAGEMENT BOARD JOIN GLOBAL WASTE STRATEGIES SUMMIT . . More |
Dame Yve Buckland, National Chair, CONSUMER COUNCIL FOR WATER
Trevor Bishop, Head of Water Resource Management, Environment Agency, THE ENVIRONMENT AGENCY
Helen Twelves, Head of Supply Demand Balance, OFFICE OF WATER SERVICES
David Hughes, Senior Infrastructure Engineer, AMERICAN WATER
Lynne Allaker, VP of Customer Service, UNITED WATER, USA
Mike Pocock, Head Of Strategy Planning, VEOLIA WATER UK
Tim Waldron, CEO WIDE BAY WATER CORPORATION, AUSTRALIA
Richard Aylard, External Affairs & Environment Director, THAMES WATER,
UK
Saul Arlosoroff, Director and Chairman of Finance/Economic Committee
MEKOROT, THE NATIONAL WATER CORPORATION OF ISRAEL
Mordecai Feldman, Independent Consultant, ISRAELI ADVANCED METERING TRIAL
George Archibald, Director, INFORMATION AND PERFORMANCE SERVICES LTD
Michel Chevalier, Manager, Customer Services and Operational Support
Public Works and Services Department, CITY OF OTTAWA,
CANADA
Robert Msweli, Operations Manager, RAND WATER, SOUTH AFRICA
Clint Lester, Head of Metering and Instrumentation Department, RAND
WATER, SOUTH AFRICA
Dene Marshallsay, Head Of Supply Demand Management, WRC PLC UK
Bill Baker, Director, NERA ECONOMIC CONSULTING
Simon Gordon-Walker, Director - Regulatory Business WRC PLC UK
Dr. Scott Reid, Director, Water Markets ICF INTERNATIONAL
Jörg Metzger, Director Marketing, SENSUS METERING SYSTEMS ESAAP
John Parks, Director of Marketing, NEPTUNE TECHNOLOGY GROUP Inc.
Mark Baldock, Metering Manager, OFGEM
Sandy Elsworth, Consultant to Mid-Kent Water AJ Elsworth Ltd
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